Terms of Service

Last Updated: November 9, 2026

Welcome to Kim Gallo Esthetics. These Terms of Service ("Terms") govern your use of our website located at kimgalloesthetics.com (the "Site"), as well as your booking of appointments, use of our esthetic services, and purchase of gift cards and service packages. By accessing our Site, booking an appointment, or using our services, you agree to be bound by these Terms.

If you do not agree with any part of these Terms, please do not use our Site or services.

1. Appointments, Bookings, and Cancellations

1.1 Booking Platform and Card on File

Appointments are scheduled online via Acuity Scheduling or by contacting us directly. To secure your appointment, a valid credit card must be placed on file at the time of booking. Payment processing for booking and in-person transactions is handled securely through Square.

1.2 24-Hour Cancellation Policy

Your appointment time is reserved exclusively for you in a private, one-on-one boutique environment. If you need to cancel or reschedule, we require at least 24 hours' advance notice. Kim Gallo Esthetics reserves the right to charge the credit card on file for appointments that are canceled with less than 24 hours' notice or in the event of a no-show.

1.3 Late Arrivals

If you arrive late to your appointment, your treatment time may need to be shortened to accommodate scheduled clients following you. The full service fee will still apply. If you arrive substantially late, we may need to reschedule your service, and late cancellation policies may apply.

1.4 Services for Minors and Teens

We treat teenagers and minors on a case-by-case basis. For any client under the age of 18:

  • Written consent from a parent or legal guardian is required prior to receiving any treatment.

  • A parent or legal guardian must be present in the treatment room or facility for the entirety of the service.

  • We reserve the right to decline treatment to any minor at our sole professional discretion.

1.5 Right to Refuse Service

We reserve the right to refuse or discontinue service to anyone at any time if a treatment is deemed medically contraindicated, if requested aftercare or preparation instructions are ignored, or in cases of inappropriate conduct.

2. Health and Medical Disclaimer

2.1 Cosmetic Esthetics Only

Kim Gallo is a Licensed Esthetician in the State of Florida, not a medical doctor, physician, or dermatologist. Services provided (including chemical peels, microneedling, skin irregularity corrections, and targeted facials) are strictly cosmetic in nature. Content on this Site, including the "Beauty Tips by Kim" blog, is for informational and educational purposes only and does not constitute medical advice, diagnosis, or prescription.

2.2 Client Health Disclosures

You agree to provide accurate, complete health information during intake and consultations. You must disclose all allergies, skin conditions, active medications (including topical or oral retinoids, Accutane, or blood thinners), recent surgical or injectable procedures, and whether you are pregnant or nursing. Kim Gallo Esthetics is not responsible for adverse reactions resulting from undisclosed medical history.

2.3 Results Disclaimer

Because every individual's skin anatomy, lifestyle, and cellular renewal rate differ, specific results cannot be guaranteed. Achieving healthy skin is a collaborative process that relies heavily on consistent professional treatments paired with compliant home care regimens.

3. Products and Partner Store (GlyMed Plus)

3.1 Third-Party GlyMed Plus Purchases

To ensure access to medical-grade botanical skincare, we partner with GlyMed Plus. Links on our Site direct you to our partner storefront: glymedplus.com/?store=kimgallo.

3.2 Fulfillment and Returns Managed by GlyMed

All retail product orders, payments, shipments, and customer service inquiries for products bought through the partner store are managed solely and directly by GlyMed Plus. Kim Gallo Esthetics does not stock retail shipments, process returns, or issue refunds for items purchased via GlyMed Plus. All returns, defective item claims, and shipment issues must be handled through GlyMed Plus customer care in accordance with their return policies.

3.3 In-House Gift Cards and Service Packages

Gift cards and service packages purchased directly through Kim Gallo Esthetics are non-refundable, non-transferable, and cannot be redeemed for cash, except where required by law.

4. Intellectual Property

All content published on this Site—including text, graphics, logos, images, blog articles, and service descriptions—is the property of Kim Gallo Esthetics or used with authorization, and is protected by copyright and intellectual property laws. You may not copy, reproduce, distribute, or modify any materials from this Site without prior written consent.

5. Limitation of Liability

To the fullest extent permitted by Florida law, Kim Gallo Esthetics, its owner, and contractors shall not be liable for any indirect, incidental, special, consequential, or punitive damages resulting from:

  • Your use of, or inability to use, our Site or services.

  • Unforeseen skin reactions or complications, provided services were performed in accordance with professional esthetic standards and accepted intake information.

  • Any third-party transactions, shipping delays, or product reactions originating from the GlyMed Plus partner store.

6. Governing Law and Jurisdiction

These Terms are governed by and construed in accordance with the laws of the State of Florida, without regard to conflict of law principles. Any legal action or dispute arising from these Terms or your visit to Kim Gallo Esthetics shall be brought exclusively in the state or federal courts located in Collier County, Florida.

7. Contact Us

For questions regarding these Terms of Service:

  • Kim Gallo Esthetics

  • 501 Goodlette-Frank Rd STE D100, Naples, FL 34102

  • Phone: (239) 920-1888

  • Email: kim@kimgalloesthetics.com